• All purchases are final and non-refundable unless otherwise stated in these Terms & Conditions or required by Australian Consumer Law.

• Class passes and memberships are linked to the individual purchaser and may not be shared, transferred or used by another person unless specifically approved by Shala Yoga.

• Workshop, event and retreat transfers may be permitted where stated in the applicable cancellation policy and approved by Shala Yoga.

• Please contact us via email with the new attendee’s details before the workshop or event begins. Retreat bookings are non-transferable unless otherwise approved by Shala Yoga.

• Unless otherwise stated in specific product terms, intro offers, class passes, multi-class passes and upfront memberships are not eligible for extensions, holds or pauses beyond their stated expiry period.

• Specific memberships, passes, workshops, events and retreats may have additional Terms & Conditions or policies. By purchasing, you agree to any applicable terms relating to that product or service.

• Full Shala Yoga Policies are available on the Shala Yoga website.

• Shala Yoga reserves the right to amend these Terms & Conditions, class timetables, teachers, class formats, services and pricing when required. Where practical, reasonable notice will be provided.

• It is your responsibility to ensure your contact details remain up to date so you can receive booking confirmations and important studio communications.

• Shala Yoga reserves the right to refuse or terminate a membership, class pass or booking where these Terms & Conditions are repeatedly breached or where behaviour compromises the safety, wellbeing or enjoyment of other students, teachers or staff.

• Shala Yoga may, at its discretion, offer goodwill adjustments outside these Terms & Conditions in exceptional circumstances. Any such adjustment does not create an ongoing obligation or precedent.

• All classes, workshops, events and retreats must be booked through the approved Shala Yoga booking system or payment method provided at the time of purchase.

• Payment must be finalised prior to attending unless otherwise arranged with Shala Yoga.

• Bookings are subject to availability and capacity limits.

• Some classes require minimum booking numbers to proceed. If a class is cancelled by Shala Yoga due to low attendance, affected students will be notified as soon as practicable and their booking will be credited or transferred.

• By booking any class, workshop, event or retreat, you agree to Shala Yoga's applicable Cancellation Policy and any specific cancellation terms provided at the time of booking.

• Class bookings are subject to the 2-hour cancellation window, late cancellation and no-show policies. Applicable late cancellation or no-show penalties will apply depending on your membership or pass type.

• The studio opens 15 minutes before class. Please arrive at least 10 minutes before your class begins.

• Please allow enough time to park, arrive, settle in and be ready for practice. For the safety, respect and uninterrupted experience of all students, late entry is not permitted once class has commenced.

• Shala Yoga reserves the right to modify, substitute or cancel classes, teachers, facilitators, workshops, events or services where necessary. While we aim to provide advance notice wherever possible, changes may occasionally occur due to teacher availability, illness, low attendance, maintenance requirements or circumstances outside our control.

• Studio opening hours are based on the current class timetable. Shala Yoga may occasionally close for public holidays, studio maintenance, private hire or special events. Where possible, students will be notified in advance of any changes.

• General studio classes are available to students aged 15 years and over, unless otherwise specified.

• Students aged 15–17 years may attend with a parent or guardian, or with prior written approval from Shala Yoga. Please contact us by email before booking to discuss suitability.

• This does not apply to designated children’s or teen classes, where separate age requirements may apply.

• Students are responsible for providing accurate and up-to-date personal information when creating and maintaining their Shala Yoga account, including contact details and emergency contact information where requested.

• Yoga is a physical practice. By attending classes, workshops, events or retreats, you confirm that you are medically fit to participate or have sought appropriate medical advice where necessary.

• Yoga is not a substitute for medical advice, diagnosis or treatment.

• Please inform your teacher or facilitator before participating if you are pregnant, have an injury, medical condition or any concerns that may affect your practice.

• You are responsible for practising within your own abilities and following your teacher's guidance. If you experience pain or discomfort, stop the activity and notify your teacher immediately.

• If you are feeling unwell or have symptoms of a contagious illness, please do not attend the studio. We encourage you to cancel your booking in accordance with our Cancellation Policy.

• In the event of a medical emergency, Shala Yoga may contact your nominated emergency contact or emergency services where appropriate.

• In exceptional circumstances, Shala Yoga may consider requests for a pause, extension, transfer or other reasonable adjustment due to significant injury, illness or circumstances outside a student's control. Approval is at Shala Yoga’s discretion and supporting documentation may be requested.

  Shala Yoga is unable to guarantee approval of these requests and standard membership, pass and purchase terms will continue to apply unless an adjustment has been confirmed in writing by Shala Yoga.

• Students may be asked to provide emergency contact details when creating their Shala Yoga account. It is your responsibility to ensure these details remain current.

• Shala Yoga is committed to creating a welcoming, inclusive and respectful community.

• By attending the studio, you agree to:

  • Wear comfortable clothing suitable for movement and the style of practice.

  • Arrive clean and fresh and avoid wearing strong perfumes or fragrances, as these may affect other students or trigger sensitivities.

  • Treat teachers, staff and fellow students with kindness and respect.

  • Respect personal boundaries and the wellbeing of others.

  • Follow the guidance of your teacher during class.

  • Please keep mobile phones on silent and leave them in the reception area during class unless required for a medical reason or emergency.

  • Shoes are not permitted in the practice space. Please leave footwear in the designated reception area.

  • Help maintain a calm, clean and peaceful environment.

  • Students are welcome to use Shala Yoga equipment provided. Please use equipment respectfully, return it clean and neatly after use, and treat all studio facilities with care and respect.

  • Students may be responsible for costs associated with intentional or negligent damage to studio property, equipment or facilities.

• Smoking, intoxication, illegal activity, harassment, discrimination, intimidation, abusive behaviour or any conduct that compromises the safety, wellbeing or enjoyment of others is not permitted at Shala Yoga.

• Shala Yoga reserves the right to refuse entry, remove a participant from a class or event, or terminate a membership where appropriate.

• Participation in classes, workshops, events and retreats is at your own risk.

• While every care is taken to provide a safe environment, to the extent permitted by law, Shala Yoga is not responsible for injury, loss or damage arising from participation in classes, workshops, events or retreats, except where required by Australian Consumer Law or other applicable legislation.

• Personal belongings are brought into the studio at your own risk.

• Shala Yoga is not liable for delays, interruptions, cancellations or changes to services resulting from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, power outages, government restrictions, illness or other unforeseen events.

• Photography, filming or recording during classes is not permitted without prior permission from Shala Yoga.

• From time to time, Shala Yoga may take photographs or videos for promotional purposes. By attending the studio, you acknowledge that you may appear in this content. If you do not wish to be photographed or recorded, please notify a member of the Shala Yoga team before class or the event begins. We will make reasonable efforts to accommodate your request.

• Shala Yoga respects your privacy and is committed to protecting your personal information.

• We collect and store personal information necessary to manage your bookings, memberships, payments, communications and ensure student safety. We do not sell or rent your personal information. Your information may be shared with trusted third-party providers who assist us with payment processing, booking software and communications where necessary.

• You may request access to or correction of your personal information or unsubscribe from marketing communications at any time.

• Please avoid bringing valuable items into the studio. Shala Yoga is not responsible for lost, stolen or damaged personal belongings.

• Lost property will be kept for a reasonable period. Items not collected within this timeframe may be donated or disposed of at Shala Yoga's discretion.

• By purchasing or attending any Shala Yoga class, membership, workshop, event or retreat, you acknowledge that you have read, understood and agree to these Terms & Conditions.

Unless otherwise stated:

• Memberships and passes are valid for regular scheduled classes only.

• Workshops, courses, retreats and special events are excluded unless specifically included.

• Memberships and passes are linked to the individual purchaser and cannot be shared or transferred.

• Products are non-refundable except where required under Australian Consumer Law.

• Students are responsible for selecting the product that best suits their needs before purchasing.

• Shala Yoga reserves the right to verify eligibility for promotional offers.

To provide fair access to classes, Shala Yoga operates a 2-hour cancellation policy.

Cancelling a Booking

• Bookings cancelled more than two hours before class will automatically return the class credit to your account.

• Bookings cancelled within two hours of class, or failure to attend a booked class, are treated as a Late Cancellation or No Show.

Class Pass Holders

• Late cancellations and no-shows will result in the booked class being deducted from your pass.

• For Casual Shala Passes, the pass will be forfeited.

Unlimited Membership Holders

• Repeated late cancellations or no-shows may result in temporary booking restrictions at the discretion of Shala Yoga.

Shala Yoga reserves the right to:

• Amend the timetable;

• Substitute teachers;

• Adjust class formats or durations;

• Introduce or remove classes;

• Cancel classes where required.

Classes may be cancelled due to low bookings, teacher illness, public holidays, studio events or unforeseen circumstances.

Where possible, students will be notified as early as practicable.

Students are encouraged to book early to assist us in running classes.

If Shala Yoga cancels a class:

• Any class credit used will automatically be returned to your account; and

• Unlimited memberships will not be affected.

Changes to the timetable, teachers or class offerings do not entitle students to refunds, credits, extensions or membership pauses.

Shala Yoga may occasionally close due to:

• Public holidays;

• Teacher training;

• Workshops or special events;

• Studio maintenance;

• Unforeseen circumstances.

These occasional closures are considered within our pricing structure and do not entitle members or pass holders to refunds, credits, extensions or pauses.

Available to:

• New students; or

• Students who have not previously purchased an Intro Offer.

Conditions:

• One purchase per person.

• Activates when your first class is booked.

• Valid for 30 consecutive days.

• Must be activated within 30 days of the purchase date.

• No holds, pauses or extensions.

• Cancellation Policy applies.

• Excludes workshops, courses and events.

• Cannot be shared or transferred.

• This is not a membership.

All Direct Debit Memberships:

• Activate on the date of purchase;

• Have an initial 8-week commitment period;

• Are debited fortnightly;

• Automatically renew every 8 weeks unless cancelled;

• Include access to regular scheduled classes according to the membership selected;

• Are subject to the Booking & Cancellation Policy;

• Cannot be shared or transferred.

Unlimited Membership

• Unlimited regular classes each week.

• 10% discount on workshops and events.

• Complimentary access to selected community events.

• Complimentary entry into selected challenges.

2 Classes Per Week Membership

• Two regular classes per week.

• 10% discount on workshops and events.

• Discounted entry into selected challenges.

• Complimentary access to selected community events.

1 Class Per Week Membership

• One regular class per week.

• 10% discount on workshops and events.

• Discounted entry into selected challenges.

• Complimentary access to selected community events.

Cancelling a Direct Debit Membership

After the initial commitment period has been completed:

• Cancellation requests must be submitted via email;

• Cancellation takes effect from the next billing cycle.

Students remain responsible for all payments due before the cancellation date.

Pausing a Membership

Following the initial commitment period:

• Memberships may be paused for a minimum of seven days;

• Requests must be submitted via email in advance;

• All pauses remain subject to approval.

Exceptional Circumstances

Shala Yoga may consider pause requests due to significant illness, injury or circumstances beyond a student's control.

Supporting documentation may be requested.

Approval is at Shala Yoga's discretion.

All Upfront Unlimited Memberships:

• Activate when you book your first class;

• Must be activated within 30 days of purchase (where applicable);

• Cannot be shared or transferred;

• Are non-refundable;

• Include a 10% discount on workshops and events;

• Include complimentary access to selected community events;

• Are subject to the Booking & Cancellation Policy.

2 Month Unlimited

• Valid for 60 consecutive days.

• No holds or extensions.

3 Month Unlimited

• Valid for 91 consecutive days.

• No holds or extensions.

Legacy 6 Month Unlimited (No Longer Available)

Applies only to existing memberships.

• Valid for six consecutive months.

• May be paused for 7–30 days.

• Pause requests require at least five business days' notice.

All Class Passes:

• Activate when your first class is booked unless otherwise stated;

• Must be activated within 30 days of the purchase date;

• Cannot be shared or transferred;

• Are non-refundable;

• Are subject to the Booking & Cancellation Policy.

Casual Shala Pass

• Valid for 30 days from purchase.

5 Class Pass

• Valid for 60 days from activation.

10 Class Pass

• Valid for 120 days from activation.

Legacy 20 Class Pass

Applies only to existing passes.

• Valid for six months.

Legacy 40 Class Pass

Applies only to existing passes.

• Valid for six months.

One Week Unlimited Pass

• Valid for seven consecutive days.

One Month Unlimited Pass

• Valid for 30 consecutive days.

Concession Memberships & Class Passes

Shala Yoga Bunbury offers a 10% concession discount on eligible memberships, casual passes and multi-class passes to students who hold a valid Australian Government concession card.

The following products are not eligible for the concession discount:

• 30 Day Unlimited Intro Offer

• Shala One Week Unlimited Pass

• Shala One Month Unlimited Pass

• Promotional or sale items, unless otherwise stated

Concession memberships and passes are not available for online purchase.

To purchase a concession membership or pass, please:

• Email Shala Yoga Bunbury with the product you wish to purchase and a copy or photo of your valid concession card; or

• Visit the studio and present your concession card in person.

A valid concession card must be provided before the discount can be applied.

Shala Yoga Bunbury reserves the right to request updated proof of eligibility at any time and may remove the concession discount if eligibility can no longer be verified.

Shala Yoga Bunbury offers discounted direct debit memberships for students working Fly-In Fly-Out (FIFO) or Drive-In Drive-Out (DIDO) rosters.

Eligible students may receive up to 50% off selected direct debit memberships, depending on their work roster and attendance pattern.

FIFO memberships are not available for online purchase.

To apply, please email Shala Yoga Bunbury with:

• the membership you are interested in;

• a copy of your current work roster or other suitable proof of your FIFO/DIDO schedule.

Applications are assessed individually, and the discount offered is at the discretion of Shala Yoga Bunbury.

Shala Yoga Bunbury may request updated roster information at any time to confirm ongoing eligibility.

FIFO memberships are offered to support students who are unable to attend the studio regularly due to their work commitments and may be withdrawn or amended if eligibility changes or the membership is used inconsistently with its intended purpose.

Students on discontinued memberships may continue using their existing membership in accordance with the Terms & Conditions that applied when they purchased.

If a legacy direct debit membership is cancelled, any future membership must be selected from the current membership options available at that time.

Students are responsible for ensuring payment details remain current.

Failed payments may result in:

• Payment retries;

• Recovery of applicable payment processing or administration fees;

• Suspension of bookings or membership access;

• Cancellation of future bookings until outstanding balances are paid.

Payments made in the studio using Square incur a 1.9% transaction surcharge.

Promotional offers may have different conditions to standard memberships and passes.

Students should read the applicable promotion carefully before purchasing.

Purchasing a promotional offer constitutes acceptance of the terms specific to that promotion.

• Validity

  • Gift vouchers are valid for 3 years from the date of purchase, unless otherwise stated.

  • Any unused balance remaining after the expiry date will be forfeited.

• Redeeming Your Gift Voucher

  • Gift vouchers may be redeemed online, by email, or in person using the unique voucher number.

  • Gift vouchers can be used towards eligible Shala Yoga classes, memberships, passes, workshops, events or retail products, unless otherwise specified on the voucher.

• Non-Refundable

  • Gift vouchers are non-refundable and cannot be redeemed for cash, either in whole or in part.

• Transferability

  • Gift vouchers may be gifted to another person; however, they cannot be resold or exchanged for cash.

• Lost or Stolen Vouchers

  • Shala Yoga Bunbury is not responsible for lost, stolen, damaged or unauthorised use of gift vouchers.

  • Please keep your voucher number secure.

• Purchases Made with a Gift Voucher

  • Any memberships, class passes or other products purchased using a gift voucher are subject to the Terms & Conditions applicable to those products, including expiry dates, activation periods and cancellation policies.

• Remaining Balance

  • If the purchase value is less than the gift voucher balance, the remaining balance may be used towards future eligible purchases until the voucher expires.

  • If the purchase value exceeds the voucher balance, the difference must be paid at the time of purchase.

• Promotions

  • Gift vouchers cannot be used to purchase another gift voucher.

  • Unless otherwise stated, gift vouchers cannot be used in conjunction with other promotional offers or discounts.

• Australian Consumer Law

  • Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

• Changes to Terms & Conditions

  • Shala Yoga Bunbury reserves the right to amend these Terms & Conditions from time to time where reasonably necessary. Any changes will not affect your rights under the Australian Consumer Law.

Shala Yoga may review pricing from time to time.

A minimum of one month's notice will be provided before any pricing changes take effect.

Where applicable, current direct debit pricing will remain in place until the end of the current commitment period.

If Shala Yoga permanently closes or is unable to provide services due to circumstances beyond our reasonable control, we will communicate with affected students as soon as reasonably practicable.

Any remedies, including credits, transfers or refunds, will be provided in accordance with Australian Consumer Law and the circumstances of the interruption.

Shala Yoga Bunbury reserves the right to amend these Membership, Pass & Studio Policies at any time.

Any changes will not affect products already purchased unless required by law or otherwise communicated to students.

• Shala Yoga is a small boutique studio with just 18 mats, so every booking matters. Our 2-hour cancellation policy gives another student the opportunity to attend if you are no longer able to make it. This system only works when everyone helps by managing their bookings responsibly.

• Please manage all class bookings and cancellations through the Momence app or online. Cancellations cannot be processed via phone, email or social media.

Early Cancellation

• An early cancellation is when you cancel your booking more than 2 hours before the class start time. No penalty applies and your class credit will remain available according to your membership or pass terms.

Late Cancellation

• A late cancellation is when you cancel your booking within 2 hours of the class start time.

No Show

• A no show occurs when you do not attend a class you are booked into and have not cancelled your booking.

Late Cancellation & No Show Penalties

• Intro Offers are subject to the same late cancellation and no-show penalties as Unlimited Memberships. Late cancellations and no shows will incur the following penalties:

  • Unlimited Memberships and Intro Offer holders: A $12 late cancellation or no-show fee will be charged. As these passes provide unlimited class access, a class credit cannot be forfeited.

  • Class Pass, Multi-Class Pass, 1 Class Per Week Membership and 2 Classes Per Week Membership holders: The class credit for the booked class will be forfeited.

  • Repeated late cancellations or no shows may result in restrictions being placed on future bookings.

• Thank you for helping us create a fair booking system that allows more students the opportunity to practise at Shala.

• Each class allows a maximum of 5 students to join the waitlist.

• Please only join a waitlist if you genuinely wish to attend the class and are available to accept a place if one becomes available.

• You may join a waitlist up until 2 hours before the class start time, unless the waitlist is already full. A valid payment method, membership or class credit is required to join a waitlist.

• If you are unsuccessful in joining the class, your payment or class credit will remain available according to your membership or pass terms.

If a Spot Becomes Available

• If a student cancels their booking more than 2 hours before the class start time and you are next on the waitlist, you will automatically be added into the class.

• If a spot becomes available within the 2-hour cancellation window, all students on the waitlist will be contacted and the place will be offered to the first person who responds.

• Once you are moved into a class from the waitlist, your booking is subject to the same cancellation policy as all other class bookings, including late cancellation and no-show penalties.

• Students are responsible for checking their booking status and notifications. If you are moved into a class from the waitlist and do not attend, the applicable no-show policy will apply.

• To benefit from waitlist notifications, we recommend subscribing to Shala Yoga schedule updates via Momence. Please ensure your contact details and notification settings are up to date.

• All tickets purchased for Shala Yoga workshops and events are final and non-refundable.

• We do not offer refunds or credits for change of mind, injury, illness or any other reason.

• If you can no longer attend a workshop or event, you are welcome to request a transfer of your ticket to another person. Please notify Shala Yoga via email with the new attendee’s details prior to the event. Transfers are subject to approval and are only confirmed once approved by Shala Yoga. Any transfer requests must be received at least 24 hours before the workshop or event start time.

• Shala Yoga is not responsible for the sales, administration or cancellation policies of workshops or events hosted by third-party facilitators who hire the studio. Please contact the facilitator directly with any questions regarding their event.

• Shala Yoga reserves the right to change teachers, class formats, schedules or facilitators when required. Where possible, students will be notified of any changes.

• Shala Yoga reserves the right to cancel or reschedule workshops or events where minimum numbers are not met or due to circumstances beyond our reasonable control. Where this occurs, affected participants will be notified and appropriate options will be provided.

• Retreat deposits are final and non-refundable.

• Cancellations made more than one month before the retreat start date will be eligible for a refund of the remaining balance paid, provided the participant’s place can be filled by another guest.

• Any applicable booking or payment processing fees are non-refundable.

• No refunds or credits are available within one month of the retreat start date, or for change of mind, injury, illness or any other reason.

• We strongly recommend obtaining appropriate travel insurance to cover unexpected circumstances.

• Additional retreat-specific terms and cancellation conditions may apply and will be provided at the time of booking.

• All retreat payments must be made by the due dates outlined at the time of booking. Failure to meet payment deadlines may result in cancellation of your place and forfeiture of payments made. Any outstanding balance remains payable where applicable.

• Retreat bookings may not be transferred to another person without prior approval from Shala Yoga.

The health, safety and wellbeing of our students, teachers and community is important to Shala Yoga Bunbury.

By attending or participating in any class, workshop, event, retreat or other activity conducted by Shala Yoga Bunbury, you acknowledge and agree to the following.

Your Health

• You are responsible for your own health and wellbeing and for determining whether participation is appropriate for you.

• If you have an injury, illness, medical condition, are pregnant, post-natal, recovering from surgery, or have any concerns about your ability to participate safely, you should seek advice from your treating doctor or qualified healthcare professional before attending.

• Where appropriate, Shala Yoga Bunbury may request medical clearance before you return to classes following an injury or illness.

• Yoga is not a substitute for medical advice, diagnosis or treatment.

Informing Your Teacher

Before the commencement of each class, workshop, event or retreat, you must inform your teacher of any injury, illness, pregnancy, recent surgery or medical condition that may affect your ability to participate safely.

Our teachers may offer modifications where appropriate; however, they are not medical practitioners or allied health professionals and cannot diagnose medical conditions or determine whether yoga is suitable for your individual circumstances.

During Your Practice

Yoga includes physical movement, stretching, balance, strength, breathwork and relaxation. As with any physical activity, there is an inherent risk of injury.

You agree to:

• Practice within your own abilities;

• Listen to your body at all times;

• Stop immediately if you experience pain, dizziness or discomfort;

• Advise your teacher if you require assistance or modifications;

• Follow all reasonable instructions provided by your teacher.

Participation in all classes and activities is voluntary and undertaken at your own risk.

Illness & Infectious Conditions

If you are feeling unwell or are experiencing symptoms of a contagious illness, infection or any condition that may place other students or teachers at risk, we ask that you do not attend the studio until you have recovered.

Please cancel your booking as early as possible if you are unable to attend due to illness.

Injuries & Incident Reporting

Any injury or incident that occurs while attending Shala Yoga Bunbury should be reported to your teacher immediately.

Where appropriate, you may be asked to complete an Incident Report Form to assist with our health, safety and risk management procedures.

Assumption of Risk

You acknowledge that participation in yoga and related activities carries inherent risks that cannot be completely eliminated.

By participating, you voluntarily accept these risks and accept responsibility for your own participation, decisions and actions throughout each class, workshop, event or retreat.

To the extent permitted by law, Shala Yoga Bunbury, its directors, employees, contractors and teachers are not liable for any injury, loss or damage arising from your voluntary participation, except where liability cannot be excluded under the Australian Consumer Law or any other applicable legislation.

Personal Property

Students are responsible for their own personal belongings.

Shala Yoga Bunbury accepts no responsibility for the loss, theft or damage of personal property brought onto the premises.

Participants Under 18 Years of Age

Participants under the age of 18 years must have the consent of a parent or legal guardian before attending any class, workshop or event.

Australian Consumer Law

Nothing in these Terms & Conditions excludes, restricts or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law or any other applicable legislation.

Severability

If any provision of this section is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.